NON-REFUNDABLE PACKAGES

All purchased packages are strictly non-refundable. If a participant is unable to attend a scheduled session without providing prior notice of cancellation, the session will be deemed void.

 

ATTENDANCE POLICY

Failure to arrive within the first 20 minutes without prior communication will result in the participant being considered absent, and the session voided.

 

COACHING ROTATION

Coaches from the Area Team will consistently rotate. Participants will receive information about the assigned coach for each session in advance.

 

MEDICAL INFORMATION DISCLOSURE

It is the responsibility of the parent or participant to communicate any existing or past medical conditions to the Coach in charge. This information is crucial to ensure safe and injury-free training.

 

CLASS SCHEDULING

SWEAT INC reserves the right to cancel, postpone, or reschedule classes under various circumstances, including, but not limited to, high demand for courts booking, venue closures, public holidays, and coach unavailability due to health issues. Parents or participants will be promptly notified when such situations arise.

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OPEN CLASS

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CLASS DURATION

In cases where only one participant is present for a session, the duration will be adjusted to one hour to prioritize safety and create a conducive training environment.

 

CLASS CANCELLATION

For Monthly Pass Package holders, cancellations are not applicable.

For Class Pass Package holders, cancellations require a minimum 4-day notice. An exception is granted for cancellations due to illness, allowing for a one-time cancellation per month with 24 hours' notice. Failure to provide timely notice will result in the session being voided. Misuse of the cancellation policy may prompt a company review, with policy revocation at the company's discretion.

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PRIVATE CLASS

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COURT PACKAGE OPTIONS

Commercial Court Package holders can opt for Government court locations without any additional charge.

Government Court Package holders can opt for Commercial court locations by topping up the difference in court fees.

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CLASS CANCELLATION

Cancellation made prior to 48 hours of the scheduled session will result in the default of the court fee, with the lesson fee being refunded.

Cancellation made prior to 24 hours of the scheduled session will result in the full default of training fees, including both the court fee and lesson fee.