PRIVACY POLICY
Effective date: 24 September 2026
1. ABOUT THIS POLICY
This Privacy Policy explains how SWEAT INC (“we”, “us” or “our”) collects, uses, discloses, stores and protects personal data in connection with our website, VibeFam accounts, bookings, payments, coaching services, programmes, events and communications.
This Policy applies to Customers, Participants, parents and guardians, website visitors, prospective customers and other individuals who interact with SWEAT INC.
2. PERSONAL DATA WE COLLECT
Depending on how you interact with us, we may collect:
• Customer and parent/guardian information: name, email address, telephone number, relationship to the Participant and communication preferences.
• Participant information: name, age or date of birth, parent/guardian details, programme or class placement and other registration information.
• Account and service information: VibeFam account details, bookings, attendance, cancellations, package and credit information, transaction history, enquiries, feedback and communications with us.
• Payment information: billing details, payment method, payment status and transaction records. Payment providers may collect additional payment details directly under their own privacy policies.
• Health and safety information: injuries, medical conditions, allergies, medication, disabilities, support needs, emergency contacts and incident information where relevant to safe participation.
• Photos, videos and recordings: where the appropriate separate consent has been obtained for promotional use.
• Website and technical information: IP address, browser and device information, pages viewed, interactions, approximate location derived from technical data, cookies and similar identifiers.
• Information from partners: information provided by a school, venue, programme partner or authorised parent/guardian where necessary to organise or deliver a service.
Please provide accurate information and notify us when it changes. Do not provide personal data that is unnecessary for the service.
3. HOW WE COLLECT PERSONAL DATA
We may collect personal data:
• directly from you through our website, forms, VibeFam, email, telephone, WhatsApp or in-person communications;
• from a parent or guardian registering or managing a Participant;
• from schools, venues, programme partners or other authorised parties;
• through bookings, attendance, payments and participation in our services; and
• automatically through cookies, Google Analytics, Meta Pixel and similar website technologies.
4. HOW WE USE PERSONAL DATA
We may use personal data to:
• create and manage accounts, registrations, bookings, packages, credits, payments and renewals;
• deliver classes, coaching, programmes and events;
• assess placement, attendance, support needs and safe participation;
• respond to enquiries, provide customer support and communicate service information;
• send booking confirmations, reminders, schedule or venue changes, payment notices, renewal information and safety updates;
• contact a parent, guardian or emergency contact where necessary;
• manage incidents, complaints, disputes, refunds and insurance or legal matters;
• maintain financial, operational and attendance records;
• prevent fraud, misuse, unauthorised access and security incidents;
• understand website and service usage and improve our programmes and customer experience;
• send existing customers relevant promotional information where permitted, or send promotional information to other individuals who have consented, subject to the opt-out rights below;
• use photos or videos for promotional purposes only under the separate media-consent process; and
• comply with legal and regulatory obligations.
We will not use personal data for a materially different purpose without providing notice and obtaining consent where required.
5. PARTICIPANTS UNDER 18
A parent or legal guardian must hold and manage the VibeFam account, complete the registration and provide any required consent for every Participant under 18. A Participant under 18 must not create or independently manage a VibeFam account. Information about the Participant must be maintained as a participant record associated with the parent’s or guardian’s account.
We collect only the child information reasonably needed to register the Participant, deliver the programme, manage bookings and attendance and protect the Participant’s health and safety. We limit access to this information and do not make a child’s account or participant information publicly searchable.
If we communicate directly with a Participant under 18 about the collection, use, disclosure or withdrawal of consent for personal data, we will use clear, age-appropriate language.
We do not knowingly use a child’s participant profile to target advertising to that child. We do not disclose a Participant’s health, safety, attendance, medication, disability, emergency-contact or incident information for advertising purposes.
A parent or guardian may contact us to request access to or correction of the child’s personal data, withdraw consent or ask about deletion, subject to any information we must retain for legal, safety or legitimate operational purposes.
Promotional photo, video and marketing consent involving a child is collected separately from enrolment and is not required for the child to participate.
6. MARKETING AND SERVICE COMMUNICATIONS
We send promotional communications only where permitted by applicable data-protection, Do Not Call and electronic-marketing requirements. We will not assume that a person has consented to marketing merely because the person made an enquiry, completed a one-off transaction or receives service communications from us.
Before making a marketing voice call or sending a marketing SMS, WhatsApp message or other text message to a Singapore telephone number, we will check the number against the applicable Do Not Call Registry unless we have clear and unambiguous consent or another legal exception applies. We will rely on an ongoing-relationship exception only where the sole purpose of the message relates to the subject of that ongoing relationship.
Every promotional email, SMS or WhatsApp message will identify SWEAT INC and explain how to opt out using that communication channel. We will process an opt-out request as soon as reasonably practicable and within the applicable legal period.
Opting out of promotional messages does not stop necessary service communications such as booking confirmations, class or venue changes, payment information, safety notices or responses to your enquiries. Service messages will not be combined with promotional content where doing so would change their nature.
You may also opt out by contacting enquiries@sweatincglobal.com or +65 8129 6484.
7. OPTIONAL PHOTO, VIDEO AND MEDIA CONSENT
Consent for promotional photography, video and marketing use is optional, collected separately and not a condition of enrolment.
A parent, guardian or adult Participant may withdraw consent for future promotional use by contacting us. We will stop new promotional use as soon as reasonably practicable and will remove or cease using materials under our control where reasonably practicable. Withdrawal does not affect processing completed lawfully before withdrawal, and we may be unable to retrieve printed materials already distributed or copies controlled by third parties.
8. WHEN WE SHARE PERSONAL DATA
We may disclose personal data only where reasonably necessary to:
• VibeFam and payment providers, for accounts, bookings, packages, attendance, payments, recurring billing and related support;
• Wix, Google Workspace, email, WhatsApp and other communications or hosting providers, for website operation, records, files and communications;
• Google Analytics, Meta Pixel and advertising platforms, for website measurement, audience analysis and advertising, subject to applicable consent and cookie requirements;
• schools, venues, programme partners and coaches, where needed to organise services, confirm participation, support safety or handle an incident;
• professional advisers, insurers, auditors or contractors who require the information to provide services to us;
• law-enforcement, regulators, courts or other authorities where required or permitted by law; or
• another organisation in connection with a genuine business transfer, subject to appropriate confidentiality and data-protection measures.
We do not sell personal data. We do not provide personal data to third parties for their independent marketing without the required consent.
VibeFam processes certain personal data to provide account, registration, booking, attendance, package, payment and related support functions to SWEAT INC. VibeFam may also process personal data for purposes that it determines independently, such as operating, supporting and securing its platform. Requests concerning SWEAT INC customer or Participant records should be sent to our Data Protection Officer. Requests concerning VibeFam’s independent processing should be directed to VibeFam. VibeFam’s privacy policy is available at https://vibefam.com/privacy/.
9. COOKIES, ANALYTICS AND ADVERTISING TECHNOLOGIES
Our website uses essential cookies and similar technologies for security and functionality. It also uses Google Analytics and Meta Pixel to understand website use, measure campaigns and support advertising.
These technologies may collect IP address, device and browser information, page views, interactions, referral information and similar technical data. Some providers may combine this information with data held under their own accounts or policies.
You can manage cookies through your browser and any cookie controls made available on the website. Blocking some cookies may affect website functionality.
10. OVERSEAS PROCESSING
The service providers described in section 8 may store or process personal data outside Singapore, including in countries where they or their subprocessors operate. When we transfer personal data outside Singapore, we will use contractual or other legally recognised measures to ensure that the recipient provides a standard of protection comparable to that required under Singapore’s Personal Data Protection Act 2012, unless an applicable legal exception permits the transfer.
11. DATA RETENTION
We retain each category of personal data only for as long as the purpose for which it was collected continues to be served and retention remains necessary for a business or legal purpose. Retention periods may differ according to the nature of the record, including account, booking, attendance, payment, safety, incident, consent and communication records.
We periodically review the personal data we retain. When retention is no longer necessary for any business or legal purpose, we will cease retaining it or remove the means by which it can be associated with an identifiable individual.
After a marketing opt-out, we may retain a minimal suppression record, such as the relevant contact detail and opt-out date, for as long as reasonably needed to honour the request and prevent further marketing.
12. DATA SECURITY
We make reasonable administrative, technical and organisational security arrangements appropriate to the nature and sensitivity of the personal data, the volume of data held and the harm that could result from unauthorised access, collection, use, disclosure, copying, modification, loss or disposal.
We treat Participant health, safety, emergency, incident and children’s personal data as sensitive. Access is restricted to personnel and service providers who require it for the purposes described in this Policy. We also apply appropriate account-access controls, secure transmission and storage measures, staff handling procedures and service-provider safeguards. No internet, storage or communication system can be guaranteed to be completely secure.
Customers are responsible for protecting their account credentials and should notify SWEAT INC and VibeFam promptly if they suspect unauthorised account use.
13. ACCESS, CORRECTION, WITHDRAWAL AND DELETION REQUESTS
You may contact us to:
• request access to personal data that we hold about you or a child under your guardianship;
• request correction of inaccurate or incomplete information;
• withdraw consent for a particular use where processing is based on consent;
• opt out of promotional communications; or
• ask us to cease retaining or anonymise personal data that is no longer needed for any business or legal purpose.
We may need to verify your identity and authority before acting on a request. Access is subject to the exceptions and restrictions permitted by applicable law. We may continue retaining information where it remains necessary for a business or legal purpose, including accounting, safety, insurance, dispute-resolution or regulatory requirements.
If consent is withdrawn, we will explain any practical consequences where relevant. Withdrawal does not affect collection, use or disclosure that was lawful before the withdrawal.
14. DATA BREACHES
We will take reasonable and expeditious steps to contain, investigate and assess any suspected personal data breach. Where a breach is notifiable under the Personal Data Protection Act 2012, we will notify the Personal Data Protection Commission as soon as practicable and no later than 3 calendar days after determining that the breach is notifiable, and will notify affected individuals as soon as practicable where required.
If an affected individual is under 18, any notification to that Participant will use language that the Participant can readily understand. Where we have the relevant contact details and it is appropriate to do so, we will also notify the Participant’s parent or guardian so that they can take steps to reduce possible harm.
15. THIRD-PARTY LINKS AND SERVICES
Our website, communications or booking process may link to third-party websites or services. Their handling of personal data is governed by their own privacy policies, and we are not responsible for their independent privacy practices.
16. CHANGES TO THIS POLICY
We may update this Policy to reflect changes in our services, systems or legal obligations. The revised version will be posted on this page with a new effective date. Material changes may also be communicated through our website, VibeFam, email or another appropriate channel.
17. DATA PROTECTION OFFICER
For questions, complaints, access or correction requests, consent withdrawal, marketing opt-outs or other privacy matters, contact our Data Protection Officer:
SWEAT INC Data Protection Officer
Email: enquiries@sweatincglobal.com
Telephone: +65 8129 6484